Refund policy

Non-Refundable Policy

All sales at Slies Collection are final. We do not offer refunds. Please read our exchange policy carefully before you place your order.

Exchange Policy

We offer a 3-day exchange policy. You have 3 days from the date you receive your order to request an exchange.

To be eligible for an exchange, your item must be in the same condition you received it: unworn and unused, with no products applied, tags still attached, and in its original packaging.

Exchanges are only accepted if the hair arrived damaged or not in good condition, or if you were sent the wrong unit.

Exchanges are not accepted for a change of mind, the wrong size or style ordered, or hair that has been worn, washed, or styled.

How to Request an Exchange

Contact us within 3 days of receiving your order by email or WhatsApp. Please include your order number, photos of the item you received, and your reason for the request. We will reply within 24 to 48 hours.

Important

If you have any questions or concerns about your order, please contact us before you buy. We are happy to help you find the right style.

WhatsApp or Call: +27 71 333 9111

Email: inbox.sluxehair@gmail.com